b9ge Privacy Policy

01 Introduction

b9ge ("b9ge", "we", "us", "our") operates the online betting and casino platform accessible at b9ge.cam (the "Platform"). b9ge is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection law.

This Privacy Policy ("Policy") explains, in formal and plain terms: what personal data we collect when you use the Platform; the purposes for which it is used; the legal bases on which we process it; with whom it may be shared; how long it is retained; and what rights you hold over your information.

This Policy applies to all users of the Platform, including users based in Pakistan and any other permitted jurisdiction. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and the data practices it describes.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. In the event of any inconsistency between this Policy and a specific contractual provision, the Terms & Conditions shall prevail on matters of contract, and this Policy shall prevail on matters of personal data.

02 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings assigned below:

03 Data Controller

b9ge acts as the Data Controller for Personal Data collected and processed through the Platform. The Data Controller is responsible for ensuring that processing activities are carried out in accordance with applicable data protection law and the commitments made in this Policy.

All privacy-related enquiries, data subject rights requests, and concerns relating to the handling of your Personal Data should be directed to the b9ge support team using the contact details set out in Section 13 of this Policy.

04 Personal Data We Collect

b9ge collects the following categories of Personal Data in connection with your use of the Platform:

4.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Residential address
• Email address
• Contact telephone number
• Username and encrypted password
• Nationality and, where required, identity document details (e.g., CNIC number for Pakistani nationals)

4.2 Financial & Payment Data

• Deposit and withdrawal transaction records, including amounts in PKR
• Payment method references (e.g., mobile wallet identifiers where applicable — Easypaisa, JazzCash or Raast are referenced only as familiar Pakistani payment contexts; no financial data is transmitted to these providers by b9ge unless required for a transaction you initiate)
• Bank account or card details, to the extent necessary for transaction processing
• Source-of-funds information where required for KYC compliance

4.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system and browser version
• Session logs — including login times, pages visited and features accessed
• Betting and gaming activity records — markets accessed, bets placed, game rounds played, outcomes
• Platform interaction data used for fraud prevention and responsible gambling monitoring

4.4 Communications Data

• Records of correspondence with b9ge customer support via email or live chat
• Complaint and dispute records
• Feedback or survey responses you voluntarily submit

4.5 Responsible Gambling Data

Where you use b9ge's responsible gambling tools — including deposit limits, loss limits, session time restrictions or self-exclusion — we record the parameters and dates associated with those tools. This data is treated with heightened care and is used exclusively to implement your protective measures and to satisfy our responsible gambling obligations.

05 How We Collect Your Data

b9ge collects Personal Data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, via cookies, log files, session tracking and device fingerprinting technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud signals from third-party fraud detection systems; and, where applicable, responsible gambling data from self-exclusion registers operated by recognised bodies in the operator's licensing jurisdiction.
• Payment processors: Transaction confirmation data from payment processors used to facilitate deposits and withdrawals.

06 Purpose & Legal Basis for Processing

We process your Personal Data for defined purposes, each supported by an appropriate legal basis. The primary purposes are set out in the table below:

Where processing is based on consent — for example, for non-essential cookies or direct marketing — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

07 Data Sharing & Third Parties

b9ge does not sell, rent or trade your Personal Data to any third party for their own commercial marketing purposes. We may share your Personal Data with third parties only in the following circumstances:

7.1 Service Providers (Data Processors)

We share Personal Data with trusted third-party service providers who assist us in operating the Platform. These include: KYC and identity verification providers; payment processing companies; fraud detection and cybersecurity providers; cloud hosting and infrastructure partners; customer support platform providers; and analytics service providers. All third-party processors are contractually required to process data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Bodies

b9ge may be required to disclose Personal Data to the operator's licensing regulator, financial intelligence units, law enforcement agencies or other public authorities where required by applicable law, a court order or regulatory obligation. Such disclosures will be made only to the extent necessary to satisfy the legal obligation.

7.3 Responsible Gambling Registers

Where the operator is required by its licensing jurisdiction to report self-exclusions or problem gambling indicators to a centralised responsible gambling register, relevant data will be shared to the extent required. Any such sharing is based on a legal obligation and is conducted in the interests of player protection.

7.4 Business Transfers

In the event of a merger, acquisition, asset sale or corporate restructuring affecting b9ge, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer if it results in a material change to how your data is used, and you retain the right to request deletion of your Account in such circumstances.

08 International Data Transfers

b9ge may store and process your Personal Data in countries other than your country of residence — including countries outside Pakistan — where our hosting infrastructure, third-party processors or the operator's licensing jurisdiction is located. Not all countries to which data may be transferred will have data protection laws equivalent to those in your jurisdiction.

Where Personal Data is transferred internationally, b9ge will implement appropriate safeguards — such as standard contractual clauses, binding corporate rules or reliance on adequacy decisions — to protect your data in accordance with applicable law.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan. If you have concerns about international transfers of your data, please contact us using the details in Section 13.

09 Cookies & Tracking Technologies

b9ge uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device. The Platform uses the following categories of cookies:

• Essential Cookies: Required for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Retain your preferences — such as language, display settings and responsible gambling limit selections — so you do not need to re-enter them each session.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform. This helps us identify and fix usability issues and improve the overall experience.
• Fraud Prevention Cookies: Used to identify anomalous behaviour patterns consistent with fraud, bonus abuse or account takeover attempts.

Non-essential cookies (analytics and some functional cookies) require your consent. You can withdraw consent and manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the Platform. b9ge does not use cookies to serve third-party advertising or to profile you for sale to advertisers.

10 Data Retention

b9ge retains your Personal Data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as is required by applicable legal, regulatory, tax and accounting obligations. Our general retention principles are:

• Account Data: Retained for the duration of your active Account relationship, and for a further period of not less than five (5) years following Account closure, to satisfy regulatory and audit obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years (or longer where required by the operator's licensing jurisdiction or anti-money laundering regulations) from the date of each transaction.
• KYC Documentation: Retained for the same period as financial transaction records — typically five (5) years or longer where required.
• Communications Records: Support correspondence retained for a minimum of three (3) years from the date of the interaction.
• Responsible Gambling Records: Self-exclusion and limit-setting records retained for the duration of the exclusion/limit and for a further period consistent with regulatory obligations.
• Technical and Analytics Data: Aggregated analytics data may be retained indefinitely; raw session logs are typically retained for up to twelve (12) months.

On expiry of the applicable retention period, data will be securely deleted or anonymised. Where anonymisation is not technically feasible, data will be stored in a manner that prevents further identification.

11 Security of Your Personal Data

b9ge implements a range of technical and organisational security measures designed to protect your Personal Data from unauthorised access, accidental loss, alteration or disclosure. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of sensitive data at rest;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Fraud detection and anomaly-detection systems monitoring for signs of Account compromise or data breach; and
• Vendor due diligence processes for all third-party Data Processors.

Notwithstanding these measures, no method of data transmission or storage over the internet is entirely secure. b9ge cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable supervisory authority in accordance with applicable law.

12 Your Data Rights

Subject to applicable law and any legitimate retention obligations, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us as described in Section 13.

b9ge will acknowledge rights requests promptly and respond within the timeframe required by applicable law. We may need to verify your identity before processing a rights request to protect against unauthorised access to your data. Where a request is refused, we will explain the reason and inform you of any available remedy or right of complaint.

13 Contact Us — Privacy Matters

For all privacy-related queries, data subject rights requests or concerns about our data practices, please contact the b9ge support team:

• Privacy Enquiries: [email protected]
• Platform: b9ge.cam

Please use the subject line "Privacy Request" when emailing about data rights matters. Include your registered account email address and a clear description of your request. We may require proof of identity before processing your request. Response times for formal data protection requests may be longer than standard support queries.

Email is the sole designated contact method for privacy matters on this Platform. No telephone or tel: link is provided. No postal address is published on this site at this time.

14 Updates to This Privacy Policy

b9ge reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or the services we offer. The effective date displayed at the top of this Policy reflects the date of the most recent version.

Where material changes are made to this Policy, b9ge will take reasonable steps to notify registered users — for example, by displaying a notice on the Platform or sending an email to your registered address. The updated Policy will be published on this page. Your continued use of the Platform following the publication of a revised Policy constitutes acceptance of the updated terms.

We recommend that you review this Policy periodically to stay informed about how b9ge handles your Personal Data. If you do not accept a revised version of this Policy, you should stop using the Platform and request Account closure as described in the Terms & Conditions.